Privacy Policy

Pium recognizes the importance of your privacy and we take care of it seriously. This Privacy Policy describes our practices on the collection, use, disclosure, and sharing of your personal information or personal data when you use our mobile services, and its affiliates and subsidiaries (collectively “Pium,” “we” or “us”).

 

Contacting Us

For questions specifically about this Privacy Policy, or our use of your personal information, cookies or similar technologies, please contact us by email at hello@pium.co.

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.


Collection of Information

We receive and store information about you directly from you, from third parties, and automatically. 

Information you directly provide us

We collect information you provide to us including:

  • your username, password, name, email address, address or postal code, payment method(s), telephone number, and other information you provide, such as fragrances that you want to know about or find interesting. In certain countries, we collect a government identification number for purposes such as billing and tax compliance. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, or participate in surveys or marketing promotions;
  • information when you choose to provide reviews or ratings, taste preferences, account settings, (including preferences set in the "Account" section of our mobile app), or otherwise provide information to us through our service or elsewhere.

Information we collect automatically

We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service including:

  • your activity on the Pium service, such as title selections, purchase history and search queries;
  • your interactions with our email, push and text messaging;
  • details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
  • device IDs, capsule IDs or other unique identifiers;
  • advertising identifiers, such as those on mobile devices, tablets, and streaming media devices that include such identifiers;
  • device and software characteristics (such as type and configuration), connection information, statistics on page views, GPS locations, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
  • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time).

Information from third party

We also collect information from other sources. We protect this information according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:

  • service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Policy;
  • select partners that make our service available on their device or with which we offer co-branded services or engage in joint marketing activities;
  • payment service providers who provide us with updated payment method information based on their relationship with you;
  • online and offline data providers, from which we obtain demographic, interest based and online advertising related data;
  • publicly-available sources such as open government databases.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

  • determine your general geographic location, provide localized content, provide you with customized and personalized fragrance recommendations will be of interest to you, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;
  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms;
  • analyze and understand our audience, improve our service (including our user interface experiences) and optimize fragrance selection, recommendation algorithms and delivery;
  • communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about Pium, details about new features and content available, and special offers, promotional announcements, and consumer surveys, and to assist you with operational requests such as password reset requests.

Disclosure of Information

We disclose your information for certain purposes and to third parties.

  • The Pium affiliates and subsidiaries: We share your information among Pium affiliates and subsidiaries as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Policy.
  • Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
  • Protection of Pium and others: Pium and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Pium, its users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. Personal information transferred (such as name and contact information) may be saved electronically on servers located (for example) in the United States, Singapore and/or Ireland operated by our Service Providers for record keeping purposes and other purposes as set out in this Privacy Policy.

You may also choose to disclose your information in the following ways:

  • while using the Pium service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;
  • certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
  • social plugins and similar technologies allow you to share information.

Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.


Access to Account and Profiles

For ease of access to your account, our mobile app and/or our website can store your credential for you to log in. This function uses technology that enables us to provide direct account access and to help administer the Pium service without requiring reentry of any password or other user identification when you revisit the service.

To remove access to your Pium account from your devices: (a) visit the "Account" section of our mobile app, choose "Sign out," and follow the instructions to disconnect your devices or (b) delete your Pium settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or a smart device, you should log out and disconnect the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your selections, purchase history, ratings, reviews and account information (including your email address or other information in the "Account" section).

Profiles allow users to have a distinct, personalized Pium experience, built around the fragrances of interest to them, as well as separate purchase histories. Please note that profiles are available to everyone who uses your Pium account, so that anyone with access to your Pium account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know.


Your Choices

Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, simply access the "Communications Settings" option in the "Account" section of our mobile app and uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.

Push Notifications. You can choose to receive mobile push notifications from Pium. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device's settings functionality to turn them off.


Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the "Account" portion of our mobile app, where you have the ability to access and update a broad range of information about your account, including your contact information, your Pium payment information, and various related information about your account (such as the content you have viewed and rated, and your reviews). You must be signed in to access the "Account" section. You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact us at hello@pium.co. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the "Your Choices" section of this Privacy Policy for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.


Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.


Other Websites, Platforms and Applications

The Pium service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Pium service through platforms such as smart home devices, smart speakers, mobile devices, and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy policies, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Pium service.


Children

You must be 18 years of age or older to subscribe to the Pium service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.


Changes to This Privacy Policy

We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Pium service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Policy, you may cancel your use of the Pium service.

 

Last updated: 24 May 2018